Review / Complaint: Discovery Health Medical Aid

Review / Complaint: Discovery Health Medical Aid

I am extremely dissatisfied with Discovery Health’s service. I am owed money, yet reclaiming it has been unnecessarily difficult and stressful. Their OTP system does not work reliably, making it almost impossible to contact them. I had to borrow a colleague’s phone and airtime just to complete a call.

I do want to acknowledge that I lost my cool during a phone call, and I apologize for that. That said, the frustration was entirely due to the repeated technical issues and poor support. This level of service is unacceptable. Members should not have to jump through hoops to access funds that belong to them. Discovery Health must fix their technical issues and improve their customer support immediately. Prompt, reliable service is the minimum expectation for a medical aid, and they are failing in this regard.