TM
Tsholofelo M

1 reviews | Active since Dec 2016

19 Sept 2017, 12:19

Resubmission of claims has become the norm!!!

Discovery keeps on rejecting doctor's claims based on reason codes that make absolutely no sense. What is even more perplexing is that when I resubmit the same invoice with no changes, discovery miraculously pays! I'm starting to believe that there is some sabotage taking place in the data capturing/decision space. Discovery can I please have my claims paid up!!!

0
Replies (2)
Discovery Health
Discovery Health's reply19 Sept 2017, 15:43
Official

Dear tsholofelo-motsogi

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply21 Sept 2017, 11:33
Official

Dear tsholofelo-motsogi

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team