Response to Claims submitted

I submitted a claim last year that was rejected and was told there is no after hour service.<br> So, this year, we had to take our daughter on a Sunday as she was very sick. <br> I spoke to a consultant at Discovery and she mentioned that they do cover afterhours visits - I just need to submit with the correct details and codes & I explain the claim last year.<br> She asked me to send everything again to Claims and Health Info, which I did.<br> <br> Now, I am being asked for all the information again and to give the details again when I have emailed the account from the doctor etc which has all the necessary details and amounts etc<br> <br> Dissappointing service - I would just like to get reimbursed for the last years claim as discussed with the consultant and for this years claim for my daughter - what is so difficult to understand about this and why is it taking so long since my last discussion with a consultant, please pull up the last call made to me and listen