Response more than once from Mr Gabriel Joseph "I have escalated your concern to our Claims Department - (But no progress)

I must echo the remarks from other reviewers that the frequent response seems to be that the complaints or queries will be escalated to-------------- Received this response more than once from Mr Gabriel Joseph as my claim’s refunds are outstanding since December 2023 "I have escalated your concern to our Claims Department to review on the reference number ***-- Once received, please allow three to five working days for feedback. If there is a delay I will provide interim feedback to you" (My claims refunds are outstanding since December 2023) During his first call to me he sounds like a reasonable person who aims to resolve the issues but now seems to lost interest. Discovery keeps on requesting additional info- some which has been supp**** numerous times. Like for the Pharmacy, the only thing they can still ask is the painting spec on the the pharmacy wall and for the pathology claim is the size and type of needles used to draw blood. Disgusting Popular response from Discovery Health- Your concern will be escalated. Then no progress happens My request to investigate the lack of communication by Discovery on 22 December and to provide a statement from the person who took the call at Discovery on 22 December being ignored. (The excuse now might be the recording of the call is no longer available) Claims not paid for emergency on 22 December 2023 Ambulance; Pathology (Pathcare); Digital imaging (X-rays and sonar) Casualties/Emergency room: Dr E Coetzee and Partners. In hospital: Dr Dewa Claim not paid for Chronic medication on 14 December 2023. Disgusting