RERATE

I had sent a photo copy of a claim to Discovery, via the Discovery APP . I received a reply that it was not “ clear “ . I then had the claim “ scanned “ and sent to Discovery, this was done from a local Postnet in Pietermaritzburg , did not receive a acknowledgment from Discovery , nor could I find that the claim had been attended to , this all done on the DISCOVERY APP ( latest version) . I then emailed Hellopeter on the 19th August 2021 , explaining the problem , the same day I was contacted by Discovery , by phone and was assured a correction within 24hrs . On the 23 rd August 2021 , i contacted Hellopeter , as I had not heard from Discovery as promised. I was then contacted again by Discovery on the same day , a representative Waseem Seedat , whom had spoken to me on the first contact , Mr Waseem Seedat , apologized and assured me that this would be “ sorted out “ . He was very helpful and professional and new exactly what he was talking about , and the claim was attended to , by the end of the day . I did tell him that I found Discovery Claim Department, “ difficult “ to correspond with , and not easy to deal with , as a member seeking assistance. So this RATING and “ SHARE EXPERIENCE “ is mainly to Mr Waseem Seedat , who on behalf of Discovery was able to “ eventually “ sort my claim problem . I did receive a email from Discovery, apologizing, and that they had been “ inundated with a “ high volume of claims “ ?!

Many thanks Eric Lello