LD
Leon D
1 reviews | Active since Jul 2012
18 May 2020, 15:01
Required COVID-19 Screening Not Paid by Discovery
Before being allowed to be admitted to hospital for a surgical procedure a compulsory COVID-19 screening had to be done. It astounds me that in this scenario Discovery will not pay the claim . At no point throughout the process was it communicated to me that the screening is not covered by the hospital cover of my medical aid plan. Surely due to it being a prerequisite to admission, it should be covered. Unnecessary and un-budgeted costs in these times are not welcomed!
Helpful (0)
Replies (3)0
Replies (3)Discovery Health's replyOfficial
19 May 2020, 08:20Dear Leon D
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Regards
Discovery Health Servicing Team
Discovery Health's reply19 May 2020, 08:20
Official
Dear Leon D
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
19 May 2020, 13:46Dear Leon D
We have been in touch with you to answer your comments.
Regards
Regards
Discovery Health Servicing Team
Discovery Health's reply19 May 2020, 13:46
Official
Dear Leon D
We have been in touch with you to answer your comments.
Regards
Regards
Discovery Health Servicing Team
LD
Leon D's updateReviewer Update
19 May 2020, 14:06Thanks for the feedback. Still not in agreement with Discovery's stance wrt COVID-19 screening. If policy changes, please resubmit the claim.
LD
Leon D's update19 May 2020, 14:06
Reviewer Update
Thanks for the feedback. Still not in agreement with Discovery's stance wrt COVID-19 screening. If policy changes, please resubmit the claim.
