1 reviews | Active since Feb 2015
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On 29 January 2018 I submitted an online support query stating that I cannot access/log into my online Discovery profile/portal at discovery.co.za. It is 5 February 2018 and I have yet to receive any form of feedback from Discovery.
In the support query that I submitted, I attached the error and kindly asked that someone assists me urgently as I've got medical aid related admin to address.
The error message went as follows.
"Sorry, this service has a technical problem at the moment. Please try again later. We’re working hard to solve the problem to give you the excellent service you expect. If the problem persists, please contact the call centre on ***. Please note: You do not need to provide the error reference below to the call centre. Error reference: ********** 0 ********** ********** 35"
It's been 7 days and I still cannot access my online Discovery profile/portal.
Discovery, the premium price, mediocre support service provider, since, well, as far back as I can remember.
Dear Bertusschoeman2
We apologise for the frustration this has caused. We will contact you to resolve the matter as soon as we can.
Regards
Discovery Health Servicing Team
Best regards,
Dear Bertusschoeman2
We apologise for the frustration this has caused. We will contact you to resolve the matter as soon as we can.
Regards
Discovery Health Servicing Team
Best regards,
Dear Bertusschoeman2
We have been in touch to answer your comments and have sent you feedback via email.
Regards
Discovery Health Servicing Team
Best regards,
Dear Bertusschoeman2
We have been in touch to answer your comments and have sent you feedback via email.
Regards
Discovery Health Servicing Team
Best regards,