Requesting feedback on a claim to have the phone put down in your face

<p>i called Discovery to query a claim and when it would be refunded into my account, there was an issue with the banking details at it was not updated. i was then told to call my old bank and get them to reimburse the money to Discovery as they cannot do that, the old bank advised that it would bounce back and if it doesnt Discovery should recall it. i then called Discovery back and spoke to the lady adn advised her on the feedback and when i asked if someone will call me back on Monday with updated feedback as i am not calling the banks and discovery (each has a different story) she put the phone down in my face. NOW this is Discovery health and this is the service they offer the customers - Absolutely disgusting and will consider moving medical aid because of this.</p>