Request to upgrade product denied... How illogical?

Item: Discovery Health
Rating: 1
Author: Nico P

We requested an upgrade of our medical aid but the request was bluntly (and rudely) denied. So I don't get it... If I were to apply as a new client I can get onto the medical aid plan, but not as an existing client?

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

16 Jan 2019, 14:56

Dear nicosinc

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's reply16 Jan 2019, 14:56

Official

Dear nicosinc

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Nico P's updateReviewer Update

16 Jan 2019, 17:40

Contact me if you'd like me to forward the emails so you can see the unprofessional nature in which your representative responded.

Nico P's update16 Jan 2019, 17:40

Reviewer Update

Contact me if you'd like me to forward the emails so you can see the unprofessional nature in which your representative responded.

Discovery Health's replyOfficial

18 Jan 2019, 10:06

Dear nicosinc

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply18 Jan 2019, 10:06

Official

Dear nicosinc

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team