REQUEST SUBMITTED FOR CHANGE

Beginning December I sent as request via email to have our banking details changed for the monthly debit order.<br> Discovery acknowledged the email as well as responded that it was amended as requested. I received a ref number for this via email.<br> 3 months later I get a call to say that the debit order details where never changed and that we now have to pay the 3 months outstanding monies owned to them, which is around 11k.<br> I feel this is rather unfair to put a normal family under this type of pressure as we took all the necessary measure to ensure all is in place, which Discovery even confirmed.<br> So basically I was told... pay or you will not be covered.. or find another fund.. <br> Now their problems of not doing their job are becoming my financial issue