1 reviews | Active since Nov 2014
Request logged in December, still no feedback
I logged a query in December and submitted documents for my medical aid premiums to be re looked as my husband and I are no longer employed and now senior citizens. <br> <br> I was informed that once all documentation was sent through, this would be processed and I my premium would be re looked and my debit for the month of January would be adjusted accordingly.<br> <br> My Reference number is ***. <br> <br> I just received a notification for a debit order for the old premium and no one has called me back or followed up on the documents sent through in December. This is a huge inconvenience on my side, as we cannot afford this and this was the reason for sending through relevant documentation and initiating the process. <br> <br> I have been with Discovery Medical Aid for the past 37 years or so, and today I am a very unsatisfied client. <br> <br> Regards <br> <br> Mrs K Pillay<br> <br> <br> <br>
Thank you for your comment.
Due to the Confidentiality Act, the Scheme is unable to provide you with any information on the membership unless we receive written confirmation from the principal member. I can however confirm that I was in contact with the principal member to discuss the issues you raised.
I am currently investigating the matter and will provide the policy holder with feedback shortly.
Kind regards
Bruce
Thank you for your comment.
Due to the Confidentiality Act, the Scheme is unable to provide you with any information on the membership unless we receive written confirmation from the principal member. I can however confirm that I was in contact with the principal member to discuss the issues you raised.
I am currently investigating the matter and will provide the policy holder with feedback shortly.
Kind regards
Bruce