Request for Documents and Process

<p>Reference number: ********** 878</p> <p> </p> <p>I made a request for downgrade documentation for my mother in order for her to complete the documentation. As she does not have access to a printer and e-mail and scanning facilites I normally take the documents to her to complete and return it and send it off for her.</p> <p> </p> <p>She is unemployed and I am currently maintaining her debit order on Discovery Health. Unfortunately due to my own personal circumstances and 3 dependants of my own we have to look at downgrading her plan.</p> <p> </p> <p>As per my correspondence I asked what is required as I beleive I may need her to obtain an affidavit confirming her unemployment. I asked for guidance as to what documents are required and I received a flat out apology explaining how I can't be helped as I am not the main memeber.</p> <p> </p> <p>I'm fully aware I can't request the downgrade, but surely I could have been provided with the general information of what to do? I work night shift - unsociable hours and I am unable to place a call to the call centre, hence the e-mail.</p> <p> </p> <p> If Nomaxabiso Lelengwana had read my e-mail correctly, we wouldn't have wasted 2 days of futile correspondence, so we can get the dicuments through to Discovery on time .</p> <p> </p>