1 reviews | Active since May 2015
*********** representitives leaves me without medical aid.
I have been sent backwards and forwards since the 17th of August, trying to sign up for medical aid for my daughter and I.
My husband and I went through a divorce. For this reason, I have been trying to apply for my own medical aid plan.
My ex husband gave a month's notice to remove us from his plan, as advised by a Discovery member. On the 17th, I submitted all required documents as requested by a Discovery member, to apply as a main memberfor the Key care plan.
From day one i have been sent backwards and forwards to submit the same documents over and over again. I've been asked to get my proof of residence written on an affidavit, which i did. Asked to re-sign application forms, which I did. Backwards and forward, only to be told in the 1st of September that I can only change medical plans in Januwary.
Out of bitterness I ask. Why was I asked to fill in all of the forms, go to the police to get an affidavit, and submit everything according to Discovery's requirements if I wasn't valid to move?
I can't afford the plan my ex husband had us on, now my daughter and I are without medical aid as it took Discovery half a month to inform me that I can't switch plans. This after sending me running in circles!
It doesn't help if I call as I end up speaking to another representative to whom I have to explain the same situation. I have asked to speak to management several times over the phone as well as over email however I am not getting through to a decision maker. When sending a mail, I get an automated response asking for me to submit SOMETHING ELSE THAT I'VE ALREADY SUBMITTED 2 OR MORE TIMES!
I am furious speaking to robots, without medical aid, and not achieving anything!
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve responded to your query.
Regards Discovery Health Servicing Team
We’ve responded to your query.
Regards Discovery Health Servicing Team
Thank you kindly for response.
My queries have not been solved at all. We are still going in circles.
I spoke to two Discovery members yesterday. Both stated that I can't downgrade to a different Medical aid plan.
My ex husband paid for our medical aid, a Classic Delta saver plan.
Since our divorce he removed me and my daughter. My Salary is a lot less than his, thus I can't afford the plan that he had us in.
A representative explained that the next most offordable plan I can move to, Will cost an estimated R3000 per month. I can't afford to pay this, as my salary bracket isn't the same as my ex-husbands.
I was advised by a Discovery broker, Ashwin Ramsunder on the 4th of August that my ex husband can give a month's notice to remove us from his plan. She sent us the new application form which i was to complete to apply for out own membership, to the Key care plan. She didn't mention that I won't be able to apply for Key care. All communication made with Discovery from there on, up to the 1st no one stated that I can move to Key care. On the 29th another new business representative did my application for Key care online, as email correspondence was too slow, and we were running out of time. Only on the 1st did she state that we can't downgrade.
I received a few more phonecalls from Discovery yesterday, when answering the phone was put down straight away.
Thank you kindly for response.
My queries have not been solved at all. We are still going in circles.
I spoke to two Discovery members yesterday. Both stated that I can't downgrade to a different Medical aid plan.
My ex husband paid for our medical aid, a Classic Delta saver plan.
Since our divorce he removed me and my daughter. My Salary is a lot less than his, thus I can't afford the plan that he had us in.
A representative explained that the next most offordable plan I can move to, Will cost an estimated R3000 per month. I can't afford to pay this, as my salary bracket isn't the same as my ex-husbands.
I was advised by a Discovery broker, Ashwin Ramsunder on the 4th of August that my ex husband can give a month's notice to remove us from his plan. She sent us the new application form which i was to complete to apply for out own membership, to the Key care plan. She didn't mention that I won't be able to apply for Key care. All communication made with Discovery from there on, up to the 1st no one stated that I can move to Key care. On the 29th another new business representative did my application for Key care online, as email correspondence was too slow, and we were running out of time. Only on the 1st did she state that we can't downgrade.
I received a few more phonecalls from Discovery yesterday, when answering the phone was put down straight away.
My case has still not been resolved, I am still without medical aid and being sent in circles. This due to several Discovery representative who falsely informed us to give a month's notice, for me and my daughter to move to a Key care medical plan.
I received a call yesterday morning at 11h32 from a Discovery representative. He still hasn't phoned me back with feedback.
I got kicked off my ex husband's medical aid. I can surely not be tied dow and forced to stick to the plan that he had us on. I can surely apply for my own medical plan after he removed us?! I have sent proof of income and surely it is visible that I can't afford the medical plan that he had us on.
This is ridiculous, that I am being forced to either find other medical aid or be held down to the plan that he had us on.
It is also ridiculous that it has taken almost a month already to apply for Health care, and still not have it resolved. The turn around time on enquiries is 24hours minimum. Getting to speak to a human with authority and not a robot takes forever. Having to repeat my case from one representative today, another tomorrow, another the next day and so on is a complete waist of time and effort.
My case has still not been resolved, I am still without medical aid and being sent in circles. This due to several Discovery representative who falsely informed us to give a month's notice, for me and my daughter to move to a Key care medical plan.
I received a call yesterday morning at 11h32 from a Discovery representative. He still hasn't phoned me back with feedback.
I got kicked off my ex husband's medical aid. I can surely not be tied dow and forced to stick to the plan that he had us on. I can surely apply for my own medical plan after he removed us?! I have sent proof of income and surely it is visible that I can't afford the medical plan that he had us on.
This is ridiculous, that I am being forced to either find other medical aid or be held down to the plan that he had us on.
It is also ridiculous that it has taken almost a month already to apply for Health care, and still not have it resolved. The turn around time on enquiries is 24hours minimum. Getting to speak to a human with authority and not a robot takes forever. Having to repeat my case from one representative today, another tomorrow, another the next day and so on is a complete waist of time and effort.
We’ve responded to your query.
Regards Discovery Health Servicing Team
We’ve responded to your query.
Regards Discovery Health Servicing Team