Replacement of card frustration.

Item: Discovery Health
Rating: 1
Author: lourensolivier L

I requested a replacement medical aid card on 22 September 2020. I followed up on the delivery of the card on 21 October 2020. I was told that the card was sent by regular mail. Due to upcoming medical treatment I requested the card be couriered to me. I was sent an email with case number. I followed up again on 12 November 2020. Still no medical aid card. If I go into a bank, I can get a replacement card almost immediately. Why does this take 2 months?

Helpful (0)

Replies (2)

Discovery Health's replyOfficial

20 Nov 2020, 07:15

Dear Lourens O We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards Discovery Health Servicing Team

Discovery Health's reply20 Nov 2020, 07:15

Official

Dear Lourens O We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards Discovery Health Servicing Team

Discovery Health's replyOfficial

23 Nov 2020, 09:19

Dear Lourens O
Please check your emails for final feedback from us.

Regards Discovery Health Servicing Team

Discovery Health's reply23 Nov 2020, 09:19

Official

Dear Lourens O
Please check your emails for final feedback from us.

Regards Discovery Health Servicing Team