REPEAT SCRIPT TELEPHONIC RE-ACTIVATION

The service delivery, rules and regulations to get repeat medication is cumbersome and counter productive. It is not a friendly arrangement, yet this is forced on members as a cost saving for Discovery. Discovery Health has mostly been of excellent service, but the last 6 months has been more a headache than a pleasant experience.<br> Even my complaint of my medicine delivered to neighbors across the road because the courier company did not deliver in the prearranged time, was acceptable for Discovery that medicine could be delivered to an address which is not mine, then those neighbors (whom I don't know from a bar of soap) passed it on to my direct neighbors before it reached me 2 days after it was delivered. How do I know the medication did not stand in the sun at any stage. I spend more than 60 minutes on the phone with a pharmacist called Thando Shabalala (Durban Office). I could have a more sensible conversation with my parrot because of the restrictive non friendly rules and administrative arrangements Discovery Health created to suit and serve themselves, rather than their clients. After repeating my personal details over 8 times and over 60 minutes on the phone, I lost my cool