Removed from chronic with no notice

Item: Discovery Health
Rating: 1
Author: Brian R

Discovery Health sent me a SMS on 14 November advising me "Your medicine refill is due". For the last 5 days (including 14 November) I have attempted to place my order on the Discovery website only to be told. "Your medicine refill is not due" Obviously I have been taken off chronic medication without formal notification. This is not the way to communicate to a person concerning their medical well-being.

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

18 Nov 2019, 10:15

Dear Brian R

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's reply18 Nov 2019, 10:15

Official

Dear Brian R

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Brian R's updateReviewer Update

19 Nov 2019, 18:08

Another day has passed with no feedback. This my medical health which I am addressing and not any arbitrary purchase. Please be so kind as to conclude your investigation or be so kind as to advise me of the contact details of a decent medical aid scheme before the switching cutoff date .

Brian R's update19 Nov 2019, 18:08

Reviewer Update

Discovery Health's replyOfficial

22 Nov 2019, 07:31

Dear Brian R

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply22 Nov 2019, 07:31

Official

Dear Brian R

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team