Removed benefits - illogical planning.

Item: Discovery Health
Rating: 1
Author: Sam L

Getting hold of them via phone call is IMPOSSIBLE. They have removed benefits off the KeyCare plus plan without notice. They’ve changed my primary dr without consent. One can only choose a primary dr? And if that dr is off? You’re forced to pay. What am I paying thousands of rands for???

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

24 Jan 2024, 14:15

Dear Sam L

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards Discovery Health Servicing Team

Discovery Health's reply24 Jan 2024, 14:15

Official

Dear Sam L

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards Discovery Health Servicing Team

Sam L's updateReviewer Update

24 Jan 2024, 15:36

******* - as soon as I receive a response i’ll believe it.

Sam L's update24 Jan 2024, 15:36

Reviewer Update

******* - as soon as I receive a response i’ll believe it.

Discovery Health's replyOfficial

29 Jan 2024, 10:35

Dear Sam L

We have been in touch with you to answer your comments.

Regards Discovery Health Servicing Team

Discovery Health's reply29 Jan 2024, 10:35

Official

Dear Sam L

We have been in touch with you to answer your comments.

Regards Discovery Health Servicing Team