CC
Candice C

1 reviews | Active since Jun 2016

01 Nov 2016, 10:10

Rejecting in hospital claims

<p>I have already complained about this on Thursday last week and was assured that this would be sorted out by today. REF ********** 239.</p> <p> </p> <p>You have rejected in hospital claims ( many of them ) due to you saying that my savings are up. In hospital stays do not come of savings what is wrong with you people. Mutliple claims are coming through as rejected. I was approved for in hospital stay and I was called to by you to give me that approval.</p> <p> </p> <p>Sort this out imediately please</p>

0
Replies (2)
Discovery Health
Discovery Health's reply01 Nov 2016, 10:21
Official

Dear candicecastle

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply02 Nov 2016, 15:55
Official

Dear candicecastle

We have been in touch with you to answer your comments.

Regards
Preeti Jagjiwan