Rejected membership addition and no support

<p>I used the online form to add my father as a dependant but I got a message saying the application was rejected without giving me a reason.</p> <p>I contacted support for an explanantion, but all i got was a PDF document to fill and mail back.</p> <p>I sent a reponse to clarify some details on the forms but all I got was the exact same mail from another agent, again attatching the form, they didnt read the email!</p> <p>I sent another reply only to get asked for more info!</p> <p> </p> <p>The level of service is ridiculous. If they refuse to help, I will cancel my membership and go with another company</p>