GS
Grant S

1 reviews | Active since Jul 2009

01 Dec 2017, 18:37

Rejected Claims

For the past 2 weeks I have been struggling with various Discovery Health staff to resolve three claims that have been rejected. All 3 claims were for the same date: 8 November 2017 Values: R12500 R33025 R32490

A whopping total of 78k that Discovery Health are not paying but are unable to help with obtaining the CORRECT codes from the service providers. Each person I deal with does the bare minimum and then closes the call!!! I need somebody to see this query through from beginning to end. Is that too much to ask?

0
Replies (3)
Discovery Health
Discovery Health's reply04 Dec 2017, 08:28
Official

Dear gcs001

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply05 Dec 2017, 12:57
Official

Dear gcs001

We have been in touch to answer your comments.

Regards
Discovery Health Servicing Team

GS
Grant S's update11 Dec 2017, 11:09
Reviewer Update
Still no resolution!