ER
Erens R
1 reviews | Active since Feb 2013
18 Nov 2015, 13:53
Reinstatement of my Spouse
The lady that helped me was so shouting and i told her to go fly a kite since i felt i was not being appreciated as a customer with a concern and the is a lady Charlotte R that promised to help she was so helpful by miles compared to this one. Please i have sent the proof of payment already, health declaration and ID copy for reinstatement. I need help not to be shouted at and 3-4 working days for what?
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Discovery Health's replyOfficial
23 Nov 2015, 13:26Hello tre4life,
Thank you for your comment.
Please accept our sincere apologies for the service that you have experienced.
This does not reflect the level of service that we strive to provide to our members. We have addressed the service with the relevant agent's manager. The appropriate coaching and training will be done to ensure this does not reoccur.
I can confirm that your query has been attended to by our Client Services Department and that all is in order with the status of your membership.
Please feel free to contact us on ***should your have any further concerns.
Regards
Keymira
Thank you for your comment.
Please accept our sincere apologies for the service that you have experienced.
This does not reflect the level of service that we strive to provide to our members. We have addressed the service with the relevant agent's manager. The appropriate coaching and training will be done to ensure this does not reoccur.
I can confirm that your query has been attended to by our Client Services Department and that all is in order with the status of your membership.
Please feel free to contact us on ***should your have any further concerns.
Regards
Keymira
Discovery Health's reply23 Nov 2015, 13:26
Official
Hello tre4life,
Thank you for your comment.
Please accept our sincere apologies for the service that you have experienced.
This does not reflect the level of service that we strive to provide to our members. We have addressed the service with the relevant agent's manager. The appropriate coaching and training will be done to ensure this does not reoccur.
I can confirm that your query has been attended to by our Client Services Department and that all is in order with the status of your membership.
Please feel free to contact us on ***should your have any further concerns.
Regards
Keymira
Thank you for your comment.
Please accept our sincere apologies for the service that you have experienced.
This does not reflect the level of service that we strive to provide to our members. We have addressed the service with the relevant agent's manager. The appropriate coaching and training will be done to ensure this does not reoccur.
I can confirm that your query has been attended to by our Client Services Department and that all is in order with the status of your membership.
Please feel free to contact us on ***should your have any further concerns.
Regards
Keymira