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Paul E

1 reviews | Active since Mar 2010

31 Aug 2021, 10:51

Reimbur*****t of expenses

My premium did not go through for one month and my membership was suspended. I subsequently paid my membership AND sent the proof payment through. DIscovery deducted a double premium the next month. Because of the suspension I had to pay the full amount for my chronic medication. According to their system they would reprocess the claim when my membership is reinstated. It is now more than a month later and they have not paid the extra premium back. They also have not reprocessed my claim. This is now the umpteenth problem that I have wirh Discovery. I pay over R4000.00 pm for myself and then I have to pay R2900.00 out of pocket for my chronic .medication! What is the use of being a member of this medical aid?

0
Replies (4)
Discovery Health
Discovery Health's reply31 Aug 2021, 11:37
Official
Dear Paul E
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
 
Regards 
Discovery Health Servicing Team 
Discovery Health
Discovery Health's reply31 Aug 2021, 16:06
Official
Dear Paul E
 
Please check your emails for feedback from us.
 
Regards 
Discovery Health Servicing Team 
PE
Paul E's update31 Aug 2021, 16:30
Reviewer Update
Why do I have to provide you with proof of payment?
You show in the email that you have paid R0.00 towards my claim! So obviously I paid for my medication!
And also you state that the claim would be automatically resubmitted after my membership was reinstated. It did not happen! What is it that is understood under the 'automaticly resubmitted'. Please get a dictionary and look it up.
You can go f-yourself before I shall give you proof of payment.
I expect reimbur*****t of my claim as well as my membership premium within the next two days
Discovery Health
Discovery Health's reply02 Sept 2021, 16:14
Official
Dear Paul E
 
Please check your emails for feedback from us.
 
Regards 
Discovery Health Servicing Team