Reimbur*****t of Claim Not Paid

I sent in a claim for reimbur*****t. Discovery says the claim has been processed and refunded to me on the 16.06.2020. To this day 22.06.2020 there is no funds reflecting in my bank account. I have contacted the call center several times and I get no assistance. I have sent in a screen shot of my bank account which shows the funds are not reflecting. Nobody from Discovery bothers to phone me bank. I just get email replies stating I must give 2-3 business working days, Discovery is quick to deduct the R850 from my savings but cannot give me my money back and all a call agent says we have paid you, then tell me where is my money! Absolutely disgusted in this poor service!