reimbur*****t

My dad is billed in-arrears and Discovery deducted the premiums for the month and reimbursed him stating there was a systems error. Discovery then send me an email stating that i need to do a manual payment which i did from my bank account via eft proof was also sent to Discovery. Discovery then deducted another premium from my dad's account not checking their records. my dad and i called discovery on the 9 Oct 2015 and followed through on numerous days thereafter . i have spoken to Bongiwe Zibani at the centurion branch on the 20/10/2015 a ref no *** was given to me , she mentioned dad will be reimbursed in 2 to 3 working days . till know monies has not been reimbursed to dad. very upsetting