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Tommy T

1 reviews | Active since Mar 2009

05 May 2021, 14:36

Reimburse me and then ask the money back a 2 months later

I just received an SMS that I owe Discovery money. This is not correct, and it should have been resolved a long time ago as I reported their mistake to them on various occasions. Including a previous Hello Peter complaint that was supposedly resolved. I paid the service provider then claimed it back from Discovery. Discovery then paid me and the service provider, so they need to recover the money from the service provider. This is the last feedback from the service provider “Discovery Medical Aid contacted our office to advise us that they have made a mistake by making a payment to the practice. We are going to request a reversal claim on this amount from Discovery.” Discovery made the mistake by incorrectly paying the service provider after I already paid them upfront, so they must rectify this. There are serious administrative issues at Discovery Health and I am considering moving over to another medical aid because of it.

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Replies (2)
Discovery Health
Discovery Health's reply06 May 2021, 08:25
Official
Dear Tommy
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
 
Regards 
 Discovery Health Servicing Team
Discovery Health
Discovery Health's reply10 May 2021, 16:02
Official
Dear Tommy
 
We contacted you to discuss your concerns.
 
Regards 
 Discovery Health Servicing Team