Reimburse

I am still waiting for the refund on my premiums from discovery. I was told that it will take 7-10 days .When they contacted me to cancel my cover , the consultant said they just need to work out as to how much they need to reimburse me since they are the ones cancelling my cover then the funds will be deposited in my account 7-10 days . Yet ever since that there’s no communication regarding getting my money back . Had I known that I will be ****med.