LM
Luzanne M

1 reviews | Active since Oct 2016

30 Mar 2017, 08:09

Regrettably I have to use HelloPeter again

<p>I complained on HelloPeter more than a month ago. I received a very quick response from Discovery, who assisted me and I even went as far as to write a compliment. Unfortunately the situation has not been resolved 100% and I have tried to contact the responsible person per email more than 4 times with NO response.</p> <p> </p> <p>I am waiting for claims paid by myself to be reimbursed. I have done all asked by myself and was told that I would be processed…3 weeks later, no payments, no response.</p> <p> </p>

0
Replies (4)
LM
Luzanne M's update30 Mar 2017, 09:41
Reviewer Update

IGNORE complaint, i was contacted and there is a valid reason for the communication gap!

Discovery Health
Discovery Health's reply30 Mar 2017, 09:50
Official

Dear LuMarais

We have noted your concerns and are investigating the matter we will provide feedback feedback shortly.

Regards
Discovery Health Servicing Team

LM
Luzanne M's update30 Mar 2017, 09:51
Reviewer Update

IGNORE the complaint. The responsible person contacted me and there is a valid reason.

Discovery Health
Discovery Health's reply30 Mar 2017, 10:29
Official

Dear LuMarais

We have sent you feedback via email.

Regards
Discovery Health Servicing Team