tT
tarthur T

1 reviews | Active since Aug 2016

20 Jun 2017, 09:44

Registration of newborn

<p>Trying to register your newborn onto Discovery Health is an impossible task. After numerous calls with various consultants, numerous emails with correct documentation and birth certificate (only to receive full mailbox responses message not delivered) and 3 reference numbers later we are still waiting a week later for our newborn to be registered. Cant imagine what it must feel like for those moms who have emergencies and need to get authorisations asap. </p>

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Replies (4)
Discovery Health
Discovery Health's reply20 Jun 2017, 11:10
Official

Dear tammy-burton

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply22 Jun 2017, 14:35
Official

Dear tammy-burton

We have been in touch to answer your comments.

Regards
Heelan

tT
tarthur T's update22 Jun 2017, 21:28
Reviewer Update

Heelan

I responded but like i told you on the phone your mailbox is full so you are not receiving my emails. Please advise what i should do now?

Discovery Health
Discovery Health's reply23 Jun 2017, 07:50
Official

Dear tammy-burton

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team