Refusing to pay savings refunds.

Discovery will promise you that you will get your savings refunds but you will never receive anything. The below is an email from Discovery promising that the money will be in my account on the 13th Aug but i received nothing and no one even bothered to tell me what is happening.

Membership Number: ********** 90

Reference Number: ********** 534

Refund of your Medical Savings Account (MSA)

I would like to confirm that you have a refund due. Your refund details are as follows:

Date of withdrawal

31st March 2018

Your current MSA balance

R4175.98

Date the refund will be processed

11th August 2018

Date the funds will reflect in your account

13th August 2018