DD
DELISILE D

1 reviews | Active since Jun 2013

17 Oct 2018, 08:24

Refusing to pay for my hospital stay

So, when i had thought my nightmare was over as i have sent the doctor's motivational letter to Discovery in order for them to pay for my hospital stay, BOOM, I AM NOW REQUESTED TO GET A PSYCHIATRIC EVALUATION REPORT, but they gave Dr Khamker authority to treat me for Depression as i was booked on the 28/05/2018 at Life Riverfield. I clearly do not understand the whole mission just to pay for the extra day at the hospital, why am i being treated so unfairly, why are you people not requesting for any reports when i pay my premiums. WHY DO I NEED TO GO THROUGH THIS NONSENSE BECAUSE I PAY FOR THESE SERVICES, I SHOULD NOT BE QUESTIONED FOR THEM. IF THIS IS THE LEVEL OF SERVICE THAT ONE GETS, THEN I CLEARLY NEED TO SPEAK TO THE CEO, CAUSE NOWHERE DOES IT STATE ON MY COVER THAT I NEED TO KEEP ON PROVIDING REPORTS SHOULD I BE HOSPITALIZED. I DO NOT WANT TO SPEAK TO ANY CONSULTANT, BEAR THAT IN MIND, YOU PEOPLE ARE CAUSING ME UNNECESSARY STRESS AND DEPRESSION, THAT YOU WILL LATER NEED EVALUATION REPORT FOR!!!!!

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Replies (2)
Discovery Health
Discovery Health's reply17 Oct 2018, 10:46
Official

Dear QueenDee

We’re sorry to hear that you are dissatisfied. We’ll investigate your concerns and contact you again once we have completed the investigation.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply17 Oct 2018, 15:11
Official

Dear QueenDee

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team