MP
Monique P
1 reviews | Active since Jul 2019
29 Jul 2019, 16:19
Refusing to change health plans
Had the worst experience with Discovery health. After moving to the Free State from a coastal area I have trouble switching plans. Broker never came back to me after asking him if I should change plans and now Discovery refuses to change my plan. After numerous emails to Discovery they don't even reply them. I'm left with a co payment of 30% when going to hospital and have to pay that out of my own pocket. I will never recommend Discovery to any of my friends or employees. Terrible service!!!!
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Discovery Health's replyOfficial
30 Jul 2019, 08:10 Dear Monique du Plessis
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards
Discovery Health Servicing Team
Discovery Health's reply30 Jul 2019, 08:10
Official
Dear Monique du Plessis
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards
Discovery Health Servicing Team
MP
Monique P's updateReviewer Update
02 Aug 2019, 11:31Thank you Discovery. After speaker to a very arrogant consultant yesterday who goes by the name Silindile, we are definitely cancelling all of our Discovery products at the end of the year and moving to a different provider.
MP
Monique P's update02 Aug 2019, 11:31
Reviewer Update
Thank you Discovery. After speaker to a very arrogant consultant yesterday who goes by the name Silindile, we are definitely cancelling all of our Discovery products at the end of the year and moving to a different provider.