LA
Lillian A

1 reviews | Active since Jan 2016

11 Oct 2017, 16:19

Refuses to pay for my claim

So I've joined Discovery last year and my cover started on the 01 Jan 2017. In March I went for a eye test as something didn't feel right, my eyes were so dry and itchy , so I've decided to have it check out. The optometrist gave me the feedback of my eye test and said I need spectacles as I work in front of a pc everyday and it puts alot of strain on my eyes. So we started browsing through the spectacles and I got everything. So I had to pay, gave my Medical Aid card and Discovery blatantly refused to pay for my spectacles as my savings wasn't enough. I didn't know I needed specs but if I knew that , I would've never joined Discovery. Can't wait to change to a new Medical Plan next year.

0
Replies (2)
Discovery Health
Discovery Health's reply12 Oct 2017, 08:28
Official

Dear Miss L Arendse

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply13 Oct 2017, 10:58
Official

Dear Miss L Arendse

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team