REFUSES TO PAY FOR COVID TEST

Discovery is messing with me and giving me the run around regarding my recent claim. Ist of all it is not my fault that your consultants gave me the wrong information regarding what tests that are available for me to do on my plan. I asked for the recording on the 7th of Dec to be pulled and for my covid claim to be paid based on the fact that i was told i had 3 covid test available to me this year, I pay alot of money to discovery and i dont appreciate this kind of treatment and dishonesty. You act like you dont know what a Covid tri PRC test is!!!! why wont you pay for the covid test that was done along with the flu tests???why wont you part pay for this claim. The Dr requested for this Tri covid test, it is very clear that covid was 1 of the tests done, why not pay for this? The first excuse i got from discovery is that they dont pay for negative covid tests and the second was covid is nolonger a pandemic !!! was this information given to me on the 7th of Dec when i called in to confirm if my plan will pay for referal covid test? NO!!!!!!I called in today surprise surprise the consultant who was supposed to log a query to get the tape recorded pulled did not do so. At this point i am getting quotes from other medical aids because i wil not subject myself to this kind of treatment not when i pay so much money. I have documentation here from ampath clearly showing what tests where done.