Refused by a private hospital

<p>My brother dislocated his shoulder I rushed him to the trauma unit because he was in severe pain . He is under the discovery key care plus plan . The hospital started doing the paper work . He waited and a nurse asked him everything about his injury and where the pain is and how it happen. They checked his BP and pluses and all that. Just before the hospital truma unit doctors could check him up . A lady by the name of vanessa who is the discovery case manager for the hospital intervenes and says this is not a serious trauma unit case and we should go to our gp. I tried to explain to her that he is in alot of pain and she refused to listen . She basically chased us away. She said she has medical background and she can assess and determine what is serious and what Is not.. and we should go to the doc and get to go and see a specialsit. I phoned discovery the same time and the lady over the phone was shocked that the hospital had turned me down when the plan alllows for hospital emergencies provided u pay R270 . Just imagine having medical aid and being in a situation where even a well known private or semi private hospital refuses to treat u just because some personal from discovery feels she knows enough to now become a doctor and assess patients in the trauma unit.. why doesn't discovery open their own hospital and get vanessa as the trauma doc to assess weather cases are serious or not .. he felt so much pain when we left the hospital literally crying . I took him to a government hospital on the way and got him treated there. Vanessa explained to me in the hospital that it's nothing personal it's just the plan that your on.... the key care plus plan is just meant for taking money if it now doesn't even cover u to go to trauma unit in the event of an emergency </p>