YM
Yaseen M

1 reviews | Active since Jul 2012

15 Mar 2017, 10:05

Refuse to pay after giving Authorization

<p>Authorisation was given on the 9 February 2017 for a procedure that was meant to be performed on the 21 February 2017, AS per Discovery Medical Aid consultants they confirmed on 3 occasions that a 30day notice period is required for cancellation even if it is forced by change of employment . My employment contract was terminated mid january 2017 the termination of medical aid was ACTIONED on 20 February 2017, with TERMINATION date effective 31 January 2017 ( WHO DOES THIS????) No communication sent out to tell me that the Authorization given for the 21 February 2017 for a procedure to be carried out , HAS or WILL be cancelled . NONE of the Doctors or Hospital got notified. now i get told they will not pay for the procedure under Authorization Number : ********** 3.</p> <p>This is Totally unacceptable I wantDiscovery must pay for the entire procedure!!!!</p>

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Replies (2)
Discovery Health
Discovery Health's reply15 Mar 2017, 10:52
Official

Dear YaseenM

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply17 Mar 2017, 12:19
Official

Dear YaseenM

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team