Refuse to answer the phone, doubled my contributions, refuses my documentation

Item: Discovery Health
Rating: 1
Author: Kent H

They decided randomly, that I am employed (This is news to me!) and that I earn R15k+ (Also news to me! since I'm unemployed) and they increased my contribution by more than double, they refuse to answer the phone, I wasted all day trying to contact them. At 32 minutes of holding on the line, they hang up on you. They refuse documentation on their website that proves you are unemployed because unless you get UIF apparently you can't possibly be unemployed! They decided that I have a job and now suddenly the burden of proof is on me? They're a bunch of *******, trying their luck!

I AM FURIOUS!

Helpful (0)

Replies (3)

Kent H's updateReviewer Update

29 Dec 2023, 16:40

I also wasted 89 minutes waiting to talk with someone over their chat service, while their website tries to log me out every 20 minutes. I get close to being in the front of the queue and the bot just stops saying anything for 15 minutes. I am DONE with this ****ing ****! I am going to move over to Affinity!

Kent H's update29 Dec 2023, 16:40

Reviewer Update

Discovery Health's replyOfficial

02 Jan 2024, 08:20

Dear Kent V

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards Discovery Health Servicing Team

Discovery Health's reply02 Jan 2024, 08:20

Official

Dear Kent V

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards Discovery Health Servicing Team

Discovery Health's replyOfficial

02 Jan 2024, 16:52

Dear Kent V

We have been in touch with you to answer your comments.

Regards Discovery Health Servicing Team

Discovery Health's reply02 Jan 2024, 16:52

Official

Dear Kent V

We have been in touch with you to answer your comments.

Regards Discovery Health Servicing Team