Refusal to pay PMB

I suffered a PMB condition on 19/10/2021. Since then it Discovery has been giving excuse after excuse to delay payment to the service providers. When they eventually did pay, they took it out of my current year's savings. Upon follow up, Discovery insisted the SP did not provide them them with the correct information. I contacted the SP regarding this accusation, the SP then sent proof of numerous emails sent to Discovery who in turn has not provided them with any feedback. Since, we have lodged numerous queries with Discovery to sort this out, all falling on deaf ears. The complaints process is of no use whatsoever. The principal officer ignores all correspondence. There is no correspondence from Discovery. How do you spend months a single claim without a resolution? Because Discovery decided to pay the PMB out of my savings (of their own accord, without any consultation). My savings are depleted, I can't go to any doctors or receive any medication. Do not put your health at the mercy of Discovery. Avoid them at all costs.