REFUSAL TO PAY IN HOSPITAL CT SCAN

On 17th January 2019 we were involved in an accident. My wife were then transported to Melomed Mitchells Plain. Upon arrival she examined and were told she need to go for xrays and a ct scan as her head banged against the windscreen. The doctor on duty asked her quite a few questions and she mentioned that she was out for a while.

After the scan and xrays the doctor admitted her and we were informed that because she was admitted that the medical aid will cover all costs.

We were called and emailed on numerous occasions by Morton for payment for the scan which the medical refuse to pay. I even called and mailed the invoice and were told the medical aid will not pay. The hospital got the authorization number for admission and all, but medical aid refuse to pay.

Currently we are being threatened to be handed over to debt collectors.

When we signed up for the medical aid we were promised that all in hospital costs will be covered, even for accidents which we were involved, but now they refuse to pay