Refusal to pay claim

Item: Discovery Health
Rating: 1
Author: Jacques L

Our primary doctor was on leave and we were advised to visit a Clicks clinic. Discovery is refusing to pay the claim even tho we followed the process advised.

Helpful (0)

Replies (4)

Discovery Health's replyOfficial

02 May 2024, 06:42

Dear Jacques L

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply02 May 2024, 06:42

Official

Dear Jacques L

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's replyOfficial

02 May 2024, 12:59

Dear Jacques L

We’ve contacted you and addressed your concern.

Regards

Discovery Health Servicing Team

Discovery Health's reply02 May 2024, 12:59

Official

Dear Jacques L

We’ve contacted you and addressed your concern.

Regards

Discovery Health Servicing Team

Jacques L's updateReviewer Update

07 May 2024, 08:57

Good morning,

Awaiting response on ***.

Regards,
Jacques Louw

Jacques L's update07 May 2024, 08:57

Reviewer Update

Good morning,

Awaiting response on ***.

Regards,
Jacques Louw

Discovery Health's replyOfficial

16 May 2024, 13:43

Dear Jacques L

Thank you for taking time to give us your feedback.

Regards

Discovery Health Servicing Team

Discovery Health's reply16 May 2024, 13:43

Official

Dear Jacques L

Thank you for taking time to give us your feedback.

Regards

Discovery Health Servicing Team