Refusal to issue an accurate tax certificate

<p>I am a recent double lung transplant patient (**** #: ********** 50) and as you might appreciate my medical bills are significant. I have been trying over the period of the last the 6 months to get Discovery to send me an accurate tax certificate for SARS, as they won't accept my claim without a Tax Certificate. According to Discovery I have spend in excess of R20 000 in claims (2015/2016) not recovered from the Scheme, yet my tax certificate reflects R0.00. This means that SARS is demanding more tax from me, and I have to respond to SARS by the 13 th December 2016.</p> <p>Despite multilpe telephone calls every month, emails and repeatedly being sent the incorrect tax certificate, and receiving a message that my query is resolved, my query is not resolved and I have an incorrect and dishonest tax certificate. There is a profound inability to solve the problem by consultants in the call centre, my last call on Monday morning 5th Dec 2016 involved 45 minutes of confusion during which the consultant admitted that I was correct and the certificate is not accurate, but then I was cut off and never heard from them again.</p> <p>I really find it impossible to get a straight answer and the problem solving dedication of all consultants is disgusting. They're all incredibly polite, well trained, but completely ineffective, bordering on apathetic. All I'm asking for is an accurate and honest reflection to SARS of what I've spent on my medical bills in my personal capacity in the relevant tax year. How can this be so complicated?</p> <p> </p> <p> </p>