MJ
MINESSA JOHANNES-WIENER
1 reviews | Active since Nov 2013
06 Apr 2016, 13:06
refusal to change payment date
Discovery has been giving me the run around ever since i have been trying to change my billing cycle. The one customer service agent said that it was possible but now the change has been refused.<br> <br> I have been paying my medical aid in arrears since i started, so i do not understand why it cannot remain that way. Your consultants are not helpful at all and I will definitely be taking this matter further.
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Discovery Health's replyOfficial
08 Apr 2016, 18:01Hello ladyluck1209,
Thank you for your comment.
We confirmed that you have been contacted and your query addressed. We are sorry that we could not provide with the answer you seek, but would like to assure you that this is in line with the scheme rules.
Regards
Norman
Thank you for your comment.
We confirmed that you have been contacted and your query addressed. We are sorry that we could not provide with the answer you seek, but would like to assure you that this is in line with the scheme rules.
Regards
Norman
Discovery Health's reply08 Apr 2016, 18:01
Official
Hello ladyluck1209,
Thank you for your comment.
We confirmed that you have been contacted and your query addressed. We are sorry that we could not provide with the answer you seek, but would like to assure you that this is in line with the scheme rules.
Regards
Norman
Thank you for your comment.
We confirmed that you have been contacted and your query addressed. We are sorry that we could not provide with the answer you seek, but would like to assure you that this is in line with the scheme rules.
Regards
Norman