REFUSAL TO AUTHORIZE CHRONIC MEDICATION

I sent this email about Discovery and they never bothered to respond and or call me to explain the whys. I think they did call me and I missed the call but when I tried to call back I couldn,t access the number. So I assume that they never bothered to call to address the issue again, because afterall I am the one with a problem and not them. I am appalled by the shoddy treatment from this company. Discovery is going from bad to worse. The premiums are expensive but the treatment is disgusting and shows lack of care and bad attitude towards people. Can someone please address my problem, if I am not available on the phone, there is an email.

This below is my initial email to Discovery and the problem remains unresolved :

UNAUTHORIZED CHRONIC MEDICATION Yesterday I went to get my “ chronic “ medication from Clicks and I was surprised to be told that the Medical Aid was not authorising the meds because “ the funds are exhausted “. I’m confused now as to what my MSA have to do with Chronic medication ? I had to pay cash for the tablets because I need them. I couldn’t pay for the other expensive ones as I don’t have money and I wasn’t expecting to pay for chronic medication. Can someone please explain the reason for the refusal to authorize.