Refusal to assisst

Discovery refuses to assist current members to make an informed decision before changing their plans. My parents and I both are considering changing to the Smart Plan, but Discovery cannot email me a list of doctors in my area so that I can make an informed decision if this change in plans will work for us before we change. You have to listen to a consultant read a list of Dr's names over the phone and then immediately know whether you know this dr or not. Or else the consultant tells you to check on the app, but the app only uses your current plan not the one you are thinking about changing to. Yet if you downgrade and then realise it was a mistake, they will just say sorry you can only upgrade again next January.