TN
Thembelihle N

1 reviews | Active since Sept 2019

25 Sept 2019, 14:26

Refusal of authorization

Few months ago my doctor attempted doing a procedure to insert a device in my body in his room but my body couldn’t hand the pain for it to be successful. Therefore he wrote a motivation in order for this to be done in hospital using the theatre facilities in order for me not to feel the pain. Discovery did not reply to myself or the doctor and when I enquire they said they will only pay for the device and the doctora labor from my day to day funds and I will have to pay for the hospital bills from my own pocket.

0
Replies (2)
Discovery Health
Discovery Health's reply25 Sept 2019, 14:53
Official
Dear Thembelihle Ngcobo

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

 Regards
 Discovery Health Servicing Team
Discovery Health
Discovery Health's reply27 Sept 2019, 13:00
Official
Dear Thembelihle Ngcobo

We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team