TM
Thulile M

1 reviews | Active since Sept 2016

19 Sept 2016, 13:28

Refusal of access to medication

<p>I have been diagnosed with an auto immune disorder which causes hair loss. I have lost more than half of my hair and have only now been diagnosed correctly. The doctor prescribed a shampoo and a spray for me which I need to take for 6 months then go back for further review but Discovery Health refuses me access to the medication claiming that it is for cosmetic purposes. I am on one of the top plans and plans and my premium is over R6000 and when I need medication I am refused access to it because they claim it is for growing my hair bac**** They say that the shampoo I can recieve but not the spray as it is for helping my hair grow bac**** I am extremely disappointed with your service Discovery Health and I am definetely taking my membership somewhere else in 2017.</p>

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Replies (2)
Discovery Health
Discovery Health's reply19 Sept 2016, 13:52
Official

Dear pmakhaye

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply20 Sept 2016, 10:03
Official

Dear pmakhaye

We have been in touch with you to answer your comments.

Regards
Preeti Jagjiwan