MK
Mariaan K
1 reviews | Active since Mar 2015
12 Mar 2015, 09:45
Refusal for hospital admission
Thursday 05/03/2015 my husband was admitted to Sunward Park hospital for a headache (he had a lot more other symptoms), the diagnoses was later changed to minor stroke when he was seen by a spesialist. This morning 12/03/2015, we are back at the hospital with the same symptoms and once again the ER doctor's diagnosis is a headache. Discovery told us that they will not pay for the admission, as this is the 2nd headache admission. We will have to cover the costs as we wait for a motivation letter from the doctor. We might still not get authorization from Discovery. We had to \raap & skraap"to get R10k deposit"
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Discovery Health's replyOfficial
12 Mar 2015, 16:06Hello MariaanKrige,
Thank you for speaking to me.
I confirmed that the authorisation for your husband's treatment has been reviewed and approved. I am sorry for any inconvenience and frustration your previous interaction with us caused you. As part of the authorisation process, it is sometimes necessary for the Scheme to request for additional clinical information before confirming approval of authorisation. I confirmed this was not required in your husband's case.
Thank you for allowing me to assist with your query.
Kind regards
Bruce
Thank you for speaking to me.
I confirmed that the authorisation for your husband's treatment has been reviewed and approved. I am sorry for any inconvenience and frustration your previous interaction with us caused you. As part of the authorisation process, it is sometimes necessary for the Scheme to request for additional clinical information before confirming approval of authorisation. I confirmed this was not required in your husband's case.
Thank you for allowing me to assist with your query.
Kind regards
Bruce
Discovery Health's reply12 Mar 2015, 16:06
Official
Hello MariaanKrige,
Thank you for speaking to me.
I confirmed that the authorisation for your husband's treatment has been reviewed and approved. I am sorry for any inconvenience and frustration your previous interaction with us caused you. As part of the authorisation process, it is sometimes necessary for the Scheme to request for additional clinical information before confirming approval of authorisation. I confirmed this was not required in your husband's case.
Thank you for allowing me to assist with your query.
Kind regards
Bruce
Thank you for speaking to me.
I confirmed that the authorisation for your husband's treatment has been reviewed and approved. I am sorry for any inconvenience and frustration your previous interaction with us caused you. As part of the authorisation process, it is sometimes necessary for the Scheme to request for additional clinical information before confirming approval of authorisation. I confirmed this was not required in your husband's case.
Thank you for allowing me to assist with your query.
Kind regards
Bruce