REFUNDS INCORRECTLY PAID

This is a follow on from my previous complaint. I have had both the KZN executive office as well as another person who obviously monitors HelloPeter.com complaints contact me and still no resolution. In fact, the situation has worsened. I have now been informed that the money that they were adamant was paid to me (emailed proof) was actually paid over to an ex employer. The employer in question is not entitled to this refund as firstly, i was not working for them for the entire 6 month period and furthermore, Discovery has no idea of what percentage of the medical aid premium was paid for by me in relation to the employer. The standard behavior that is received from Discovery staff is that of absolving Discovery of any blame and making no effort to fix the problem and the poor excuses they give are ridiculous. The woman at the executive office told me that she attempted to call my previous employer on several occasions to no avail? This is unbelievable as they run a business and will always answer their calls. I cannot believe that an organisation like Discovery cannot admit fault and more especially, resolve an issue for their member that is a direct consequence of incompetence on their side..