Refund Still Outstanding

Item: Discovery Health
Rating: 1
Author: Malusi N

How disappointed I am that after five weeks I still have not received the refund on my claim.

I have been liaising with Leigh Coetzee and another gentleman whose name I now forget. Every time I'm told that this is being attended to. The gentleman even went as far as saying that by last Friday (13 April) I would've received my refund, however, still nothing.

I paid to see a doctor out of my own pocket as apparently he wasn't on the network but online he was showing as on the network. Myself and the doctor in question have sent all necessary information but to do I am still awaiting my refund. This is now frustrating!!! What is the hold up!?

Regards, Malusi

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

19 Apr 2018, 08:55

Dear msuthumswati

We’re sorry to hear that you are dissatisfied. We’ll investigate your concerns and contact you again once we have completed the investigation.

Regards
Discovery Health Servicing Team

Discovery Health's reply19 Apr 2018, 08:55

Official

Dear msuthumswati

We’re sorry to hear that you are dissatisfied. We’ll investigate your concerns and contact you again once we have completed the investigation.

Regards
Discovery Health Servicing Team

Malusi N's updateReviewer Update

23 Apr 2018, 09:12

Hi, Please provide feedback as to how far you are with the investigation... Regards, Malusi

Malusi N's update23 Apr 2018, 09:12

Reviewer Update

Hi, Please provide feedback as to how far you are with the investigation... Regards, Malusi

Discovery Health's replyOfficial

23 Apr 2018, 13:23

Dear msuthumswati

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply23 Apr 2018, 13:23

Official

Dear msuthumswati

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team