Refund since 20th May

Having an issue with a claim submitted on the 20th of May 2024. Since then, I have been requesting a refund, and every agent tells me a different story. Not one agent can explain what the issue on the claim is to get a refund. I have been fighting to get a R 450 refund and not 1 agent can provide a valid reason for rejecting the refund. I would love to share this poor service on LinkedIn and Hello Peter so everyone can see who they lack knowledge and can't even get a TL to manage this issue.

Regards