Item: Discovery Health
Rating: 1
Author: Mzwakhe S

Discovery Health's replyOfficial

23 Apr 2025, 07:20

Dear Mzwakhe S

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply23 Apr 2025, 07:20

Official

Dear Mzwakhe S

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

MS

Mzwakhe S's updateReviewer Update

23 Apr 2025, 11:50

So according to discovery whilst in an emergency and in need of urgent medical attention even though they have a list of alternative doctors within their keycare network one cannot go consult them even during an emergency. Discovery is basically saving if for whatever reason my doctor isn't available one must fend for themselves... this service and lack of compassion especially when dealing with peoples health is appalling and discovery should be ashamed considering their every increasing premiums with their ever decreasing offerings.

I am now out of pocket because my doctor doesn't operate on Sundays

MS

Mzwakhe S's update23 Apr 2025, 11:50

Reviewer Update

So according to discovery whilst in an emergency and in need of urgent medical attention even though they have a list of alternative doctors within their keycare network one cannot go consult them even during an emergency. Discovery is basically saving if for whatever reason my doctor isn't available one must fend for themselves... this service and lack of compassion especially when dealing with peoples health is appalling and discovery should be ashamed considering their every increasing premiums with their ever decreasing offerings.

I am now out of pocket because my doctor doesn't operate on Sundays

MS

Mzwakhe S's updateReviewer Update

23 Apr 2025, 11:51

So according to discovery whilst in an emergency and in need of urgent medical attention even though they have a list of alternative doctors within their keycare network one cannot go consult them even during an emergency. Discovery is basically saving if for whatever reason my doctor isn't available one must fend for themselves... this service and lack of compassion especially when dealing with peoples health is appalling and discovery should be ashamed considering their every increasing premiums with their ever decreasing offerings.

I am now out of pocket because my doctor doesn't operate on Sundays

MS

Mzwakhe S's update23 Apr 2025, 11:51

Reviewer Update

So according to discovery whilst in an emergency and in need of urgent medical attention even though they have a list of alternative doctors within their keycare network one cannot go consult them even during an emergency. Discovery is basically saving if for whatever reason my doctor isn't available one must fend for themselves... this service and lack of compassion especially when dealing with peoples health is appalling and discovery should be ashamed considering their every increasing premiums with their ever decreasing offerings.

I am now out of pocket because my doctor doesn't operate on Sundays

Discovery Health's replyOfficial

24 Apr 2025, 11:18

Dear Mzwakhe S

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply24 Apr 2025, 11:18

Official

Dear Mzwakhe S

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

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